Shipping & Returns
Returns Policy
Special order returns will incur a 3% processing/restocking FEE
We DO NOT accept any returns for tanning lotions, sprays, foams, moisturizers etc. This is to safeguard the health and safety of our valuable customers.
If an order has been incorrectly shipped by us or it arrives damaged, we do of course accept returns for any product.
When you order from Tanforless.com, you know that you will not receive a returned product that could harm your health and safety.
All cancelled tanning bed/sunless booth orders will be subject to a 20% restock fee since all beds are custom built.
Please contact us within 30 days of receiving your order. You will need to contact us for a RMA# (Return Authorization Number) before you return any item to us. Just send us an Email, customer_service@tanforless.com or give us a call at 1-877-538-7826
Shipping
PLEASE NOTE: Orders with mismatched billing and shipping addresses may be canceled due to fraud prevention measures.
- Orders placed by 11:00 AM Central Time Monday - Friday will be shipped same day. Orders placed after 11:00 AM Central Time on a Friday, will ship the following Monday. Tanning beds and bulbs are shipped from the manufacturer's warehouse (shipping costs may be charged separately).
- All orders exceeding $200.00 must be shipped to your credit card billing address.
- We ship all domestic (48 states) orders via FedEx and USPS
- We ship via FedEx to Alaska, Hawaii and the rest of the world.
- FedEx will NOT ship to a P.O. Box address, so you must have a street address in the "ship to" area of your order.
- We reserve the right to change the shipping method and appropriate shipping charges for orders with incorrect shipping information. If any fees are incurred due to an incorrect shipping address that is provided by the customer, the fee will be passed onto the customer issued toward the credit card provided for the purchase.
- Non-delivery/Refused package Returns: A 15% restock fee and return shipping charges will be deducted from refunds for packages returned due to non-delivery.
- Tanning Beds ship to the US 48 states only
INCORRECT SHIPPING ADDRESSES
Submitting an incorrect shipping address with your order may delay delivery of your order and will likely result in additional fees.
After package(s) has been shipped: An Address Correction Fee of $22.50 (actual FedEx Rate) will be charged for each package in the shipment.
The most common mistakes made when providing us with shipping address are an incorrect zip code, wrong street number, missing apartment/suite number, and/or missing company name. In all fairness, any fees billed to us by the shipping carrier for an address correction or delivery change after the order ships will be billed to you.
To help prevent or avoid order delivery delays, additional fees, please double check the shipping address prior to submitting your order.
PLEASE NOTE: We are NOT responsible for lost or stolen packages.
- Once the package has been scanned as delivered we(Tanforless) are not responsible for lost or stolen packages.
- Once your package is in the hands of USPS or FedEx it is out of our control. We (Tanforless) have no control as to when/if you will actually receive the package(s).
ATTENTION ALL INTERNATIONAL CUSTOMERS (Canada included)
NO Free shipping to international customers.
Please be aware that there may be additional charges collected by customs in your country at the time of delivery. These charges may include one or all of the following: duties, taxes, and brokerage fees. These fees are not determined nor collected by us.
- 10% Processing/Restocking FEE for ALL International orders for all returns.
- The buyer is responsible for return shipping fees.
- We do not ship to SPAIN because of Spain's "cosmetic" import ban.
TRANSIT TIMES
- Economy* - 2-7 business days
- FedEx Ground - 1-5 business days
- FedEx Express Saver - 3 business days
- FedEx 2 Day - 2 business days
- FedEx Standard Overnight - Next-business-day delivery by 4:30 p.m. to U.S. businesses and by 8 p.m. to residences.
- FedEx Priority Overnight - Delivery the next business day by 10:30 a.m. to most businesses in the contiguous U.S. and by noon to residences and 4:30 p.m. to some rural areas.
*PLEASE NOTE: Our Economy shipping method may include United States Postal Service First Class and Priority mail. Typical delivery times for Economy Shipping are 2 to 7 business days.
Economy shipping only applies to orders not exceeding 2 lbs in weight.
We do have a few recommendations to help track down your package(s).
- Confirm that the shipping address you entered in is correct.
- Visit your local USPS or FedEx office with tracking handy to see where they dropped off your package
- Sometimes USPS/FedEx updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.